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Support Center > Knowledge base> Category: after service
Category: after service
10 Articles
Orange arrow Having issue with smartwatch

  What to do if my smartwatch is not charging or cannot be turned on? How to set up and install smartwatch Bluetooth notification? How to connect my smartwatch with my phone?
Posted in: after service

Orange arrow I am annoyed with lots of emails sent by your company, how to stop receiving them?

  Sometimes we sent emails to customers because we want our loyal customers to be informed with the newest updates and we want to offer customers better service by doing so. If you do not really want to be updated, you can easily find there is a UNSUBSCRIBE area at the very bottom of every email sen...
Orange arrow I received a totally incorrect item; can I return it and enjoy a free shipment for the correct one?

  We have a strict inspection before shipping so it is very rare that this kind of case would occur. If you are so unlucky that you have received incorrect items, please contact us within 48 hours upon receipt and we recommend it best if you could provide us photos to show the incorrect item with th...
Orange arrow Do you issue Certificates for your Auctioned Jewelry?

  Please kindly note that we do not offer certificates of our products. A true certificate will cost $75-200 USD each, which is not affordable in our auction site. But we do post details and upload photos on the product page because we want to do our utmost to help customers knowing more about the ...
Orange arrow Why haven’t I received my refund?

  Please kindly check with your email, we may have refunded the payment in the form of Coupon Code. For Refund to PayPal or credit card. Once we have processed the refund, our account funds will be deducted then this case will be out of our hands, the full completion of this transaction will be dep...
Orange arrow Is authorization number needed if I want to send items back?

  Since the update of our system, it is currently not necessary to have the authorization number for return but it is required to contact our service agent in making this arrangement. If you want to return some items, please feel free to contact us via eTicket for confirmation. Here is the link to...
Orange arrow What should I do if the item has slight difference with the photo or the description?

  We post details and upload photos on the product page because we want to help customers to know more about the product before bidding. However, due to the differences of the shooting surroundings, light, screen and so on, it is common phenomenon that there might exits chromatic aberration betwee...
Orange arrow If I want to return some product, how can I do that?

  Kindly be advised that you can only send back the items with our approval which were received in 48 hours. Under this condition, you can return the items to the shipping address listed on the postage label. If you cannot find the address, please feel free to contact us. And we strongly recomm...
Orange arrow I sent you lots of emails; however, I have not received any replies. What is the reason?

  First of all, we apologize for any inconvenience caused. Kindly be advised that we reply our emails in a queue sorted by date, therefore it may cause some delay if you send us multiple emails. Kindly just send us one email on the same question and we will try to fulfill your demand as soon as pos...
Orange arrow By which way can I get my refund if I send the items back?

  Please be rest assured that we will refund the payment to you in the way you would prefer. Specifically, there are two ways available: Refund to PayPal account or credit card. Once we had processed the refund, the case is out of our hands and the full completion of this transaction will depend ...

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