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Category: General Questions
26 Articles
Orange arrow How does Automatic Bidding work?

2361 views
  When you place a bid, you enter the maximum amount you're willing to pay for the item. The seller and other bidders don't know your maximum bid. The system will place bids on your behalf using the automatic bid increment amount, which is based on the current high bid. The system will bid only as m...
Orange arrow I find there is a “Buy it now” session in my JewelryRoom account, what is it?

2164 views
  On our selected customers, we may recommend him/her a similar matching jewelry at a very special price. For instance, if a customer won a ring in an auction, we may offer him/her matching earrings. Customer will then be able to have his own option about whether to buy the earrings now or disregar...
Orange arrow Error: 404 and no such URL address.

1249 views
  If you have received such message when you click on a link, it means that the link is having some internet issue either from your local provider or possibilties from us. If you feel this maybe the case, please printscreen and contact our eTicket, one of our agent will inform our webmaster to addres...
Orange arrow I submitted a bid a few seconds before an auction was closed. I was supposed to be the winner because I thought there was no time left for other bidders. However, it turns out that 2 more minutes is

2275 views
  The two more minutes is called as “Extended Bidding”. Extended bidding is a dynamic feature that allows the auction system to automatically extend the closing time, which is based on bidding activity. Specifically, if a bid is placed within the last 2 minutes of an auction, the closin...
Orange arrow How much do I need to pay for a second chance offer?

2990 views
  For customer’s sake, we offer a Second Chance for some items personally, which makes it feasible for customers to purchase the items that they are interested in which they may have missed in the auction. Consequently, the price will be a little higher than the bid price. Second Chance Offer...
Orange arrow What can I do if the ring size does not fit me?

4405 views
  On JewelryRoom.com, the majority of the rings are in American size 7. If it does not fit you, you may consider resizing it in your local store. As another solution, you can also contact us to resize the ring for you. Below is the procedure: 1. Pay for the invoice and contact us (http://help.jewe...
Orange arrow How do i change my password?

1850 views
  To modify your personal profiles, you have to log into your JewelryRoom account first. You can click on the following link to log in http://www.jewelryroom.com/. And then you will find there is a “MyAccount” session on the top of the page, then you will able to change your personal de...
Orange arrow What do you mean by “bankruptcy & liquidation”, are the items on your site brand new?

2651 views
  The meaning of “Liquidation & Bankruptcy” is that we buy items from closeout retailers at extremely low prices. All the items are brand new since we offer 100% satisfaction guarantee, (shipping fee will be covered by customers). Furthermore, we process all our jewelry through test...
Orange arrow I won a bid yesterday, I just wonder how much time do I have before paying for it?

6621 views
  Won Auction: Please note there is a time limt of payment for all won auctions. All won auction best to complete payment immediately to secure your goods. Won items will be held for 84 hours before auto remove from your shopping cart. Second Chance Offer: These are optional purchase, it is an item...
Orange arrow About your retail price

1553 views
  The Private Jewelry Retail (PJR) is NOT the actual statements of the value. PJR is for our company retail display during our official jewelry shows with much higher graded of gemstones of the similar jewelry. Overall, we do not comment on values because values by individuals and for each product ar...
Orange arrow What is coupon code, how to use it?

9489 views
  We offer coupon code to customers in some special occasions, such as promotions & giveaways. Customers can apply the unexpired coupon code to their next purchase. Here are some details for applying coupon code: 1) The coupon amount must be lower than the subtotal of the next invoice (Be...
Orange arrow I see that a lot of your Silver jewelry says it is with Platinum. However, the item looks yellow. Since Silver and Platinum are both white, where does the yellow color come from?

2870 views
  1) All our Silvers are 100% .925 Sterling Silver 2) These Silvers that were made by us are plated with Platinum for long lasting 3) Color appears to be Yellow and NOT white is because we use different technique in making yellow color to widen the choice for customers *These pieces still have the...
Orange arrow I am interested in some products on your website, how can I purchase them?

3060 views
  All the items listed on our website are auctions. Once you have registered with JewelryRoom website, you will be able to bid for the items which you are interested in buying. *Some item do have "Best Offer" option to buy immediately and auction will be closed once Best Offer accepted and payment ...
Orange arrow What is Buyer's Premium?

1676 views
  It's a Buyers Auction Fee for any standard auctioneering activities. This adjustment will cover the cost such as sourcing products, utilizing & posting the auction and managing services, payment collection & services and other request fulfillment. Unless otherwise stated in the auction, ou...
Orange arrow I am interested in some product, but I cannot find it in your website.

1989 views
  We are delighted for your interest in our JewelryRoom. You are kindly advised to check with our website regularly, because the products listed on our website are updated daily. If there are any unique jewelry that you would like to see in auction, you may submit a request to us with a few sample ...

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