More than 1 Million Jewelry Sold Online
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Knowledge Base Categories

General Questions(26 Articles)
Orange Arrow I see that a lot of your Silver jewelry says it is with Platinum. However, the item looks yellow. Since Silver and Platinum are both white, where does the yellow color come from?
Orange Arrow How do i change my password?
Orange Arrow I received emails from you, but when I click on check out button in the emails, it does not allowed me to do so.
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Registration & Login(3 Articles)
Orange Arrow How to retrieve password?
Orange Arrow How do i change my password?
Orange Arrow How to register with JewelryRoom?
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Product(10 Articles)
Orange Arrow I see that a lot of your Silver jewelry says it is with Platinum. However, the item looks yellow. Since Silver and Platinum are both white, where does the yellow color come from?
Orange Arrow How do I submit my bids for jewelries that i want to buy from JewelryRoom?
Orange Arrow What can I do if the ring size does not fit me?
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Payment(19 Articles)
Orange Arrow I received emails from you, but when I click on check out button in the emails, it does not allowed me to do so.
Orange Arrow How do I submit my bids for jewelries that i want to buy from JewelryRoom?
Orange Arrow How does Automatic Bidding work?
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Shipment(12 Articles)
Orange Arrow How can I track my parcel?
Orange Arrow How much time is needed for transit?
Orange Arrow I have more than two orders on my account, how can I combine them in order to save shipping fee?
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Staff Reference(2 Articles)
Orange Arrow I sent you lots of emails; however, I have not received any replies. What is the reason?
Orange Arrow About Our Ruby?
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customer account(14 Articles)
Orange Arrow Pending items disappeared, but I still want to purchase them, what should I do?
Orange Arrow How do i change my password?
Orange Arrow I received emails from you, but when I click on check out button in the emails, it does not allowed me to do so.
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after service(9 Articles)
Orange Arrow What should I do if the item has slight difference with the photo or the description?
Orange Arrow By which way can I get my refund if I send the items back?
Orange Arrow I sent you lots of emails; however, I have not received any replies. What is the reason?
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