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Support Center > Knowledge base> Article: Item is not exactly the same as description or photo

Item is not exactly the same as description or photo

Article ID: 13165 Email Print
Question
What should I do if the item has slight difference with the photo or the description?

Answer

We post details and upload photos on the product page  because we want to help customers to know more about the product before bidding.   However, due to the differences of the shooting surroundings, light, screen and so on, it is common phenomenon that there might exits chromatic aberration between the photo and material object.

If your really not satisfied with the items you received, you are kindly advised to contact us within 48 hours of the receipt.  Then you may consider sending the items back, once we have received the return and have the items inspected, we will refund you the product cost (Restocking fee's may apply).

Please contact us with this link:

http://help.jewelryroom.com/


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Article Details
Views: 3344 Created on: Dec 13, 2011
Date updated: Nov 20, 2013

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