|
|
|
|
I have more than two orders on my account, how can I combine them in order to save shipping fee?
|
|
| |
Please kindly note that all the shipment will be under the arrangement of our shipping department and shipping combination is automatically done by our system. You can check with the table below for your reference: Date of Payment Date of Dispatch Friday/ Saturday/ Sunday ...
|
|
|
Do I have to pay for duties & taxes? |
|
| |
Yes, each customer is responsible for their own country customs fees, duties & taxes for all shipments outside of the United States. Please be familiar with your local customs laws for duties & restrictions. As we sent the order from our country to your shipping address. And when the item...
|
|
|
What are the shipping methods?
|
|
| |
Shipping methods depend on destination. For USA and Canada shipments via USPS Priority Mail USPS:https://www.usps.com/ For International shipments via USPS or UPS UPS: http://www.ups.com/tracking/tracking.html By the way, all our products will be shipped out from USA, Hawaii...
|
|
|
Why order noted shipped, but tracking number have no details or updates yet? |
|
| |
If your order has been shipped recently, tracking number may not have the latest updates for two main reasons. 1) Package has not arrived to it's first destination for scans and updates 2) Post office may already proceeded your order but haven't updated on to their system *From experiences, if t...
|
|
|
When will you ship out my order?
|
|
| |
If the items you have paid are not Second Chance offered items, normally we will ship out the parcel according to this form below Date of Payment Date of Dispatch Friday/ Saturday/ Sunday Monday Monday/ Tuesday Wednesday Wednesday/ Thursday Fr...
|
|
|
How much do I have to pay for shipping? |
|
| |
All Diamond Exclusive & D.E.A. Products & Promotions: $50.00 for International - $25.00 for Canada - $20.00 for USA $5.25 per additional item added in same invoice Shipping cost for USA (Except Diamond Exclusive & D.E.A. Products & Promotion): $10.00 First item (Non Diam...
|
|
|
How long for the delivery of Australia & New Zealand Shipment
|
|
| |
Due to faster & safer International shipment, your orders will be expedited to our International division, then redirect to your country (which take about 10 working days for the DELIVERY). This process will be more securer, quicker & efficient with your delivery. The Tracking number will ...
|
|
|
How can I track my parcel? |
|
| |
To get your tracking number, please kindly login to your account and view shipment updates for tracking numbers. You will then be able to track it on the relative websites. USPS: https://www.usps.com/ UPS: http://www.ups.com/content/us/en/index.jsx ARAMEX: http://www.aramex.com/express/track.as...
|
|
|
If I want to return some product, how can I do that?
|
|
| |
Kindly be advised that you can only send back the items with our approval which were received in 48 hours. Under this condition, you can return the items to the shipping address listed on the postage label. If you cannot find the address, please feel free to contact us. And we strongly recomm...
|
|
|
What happen to my shipment? |
|
| |
Our Current Shipping Schedule: All Item(s) won on Friday/ Saturday/ Sunday will be shipped out on Monday All Item(s) won on Monday/ Tuesday will be shipped out on Wednesday All Item(s) won on Wednesday/ Thursday will be shipped out on Friday *All shipments had been upgraded for faster ...
|
|
|
How much time is needed for transit?
|
|
| |
Within USA: 3 to 7 working days International: 7 to 21 working days *Days seems to be longer due any unexpected random custom inspection from your country Once you check out an order, you will see there is an option for rushing your order. If you choose the option, which will charge you extra ha...
|
|
|
What happen if my Paypal account with different shipping address |
|
| |
JewelryRoom will only ship orders to the confirmed address that was inserted during the beginning of the checkout, and NOT your Paypal account's verified shipping address (Any mismatch will cause delay for investigation or review) Please ensure you have inserted the correct shipping information du...
|