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Incorrect item

Article ID: 13167 Email Print
Question
I received a totally incorrect item; can I return it and enjoy a free shipment for the correct one?

Answer

We have a strict inspection before shipping so it is very rare that this kind of case would occur.

If you are so unlucky that you have received incorrect items, please contact us within 48 hours upon receipt and we recommend it best if you could provide us photos to show the incorrect item with the postage label.  Once the item is confirmed incorrect, we will act immediately and be responsible for our errors.  Any additional shipping cost, our company will be responsible for it.


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Article Details
Views: 1640 Created on: Dec 13, 2011
Date updated: Nov 20, 2013

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