First of all, we apologize for any inconvenience caused. Kindly be advised that we reply our emails in a queue sorted by date, therefore it may cause some delay if you send us multiple emails.
Kindly just send us one email on the same question and we will try to fulfill your demand as soon as possible. We also recommend using this link to resolve any issue you may come across. http://help.jewelryroom.com In some occasion, unexpected delay might be caused by legal holiday.