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Customer Protection & Secured

Article ID: 70113 Email Print
Question
How safe to buy?

Answer

Hello & Welcome! We've been in the jewelry industry for a long time and we're definitely here for long term. We have sold over 2 millions jewelry online since 1999, part of that over 1,000 auctions are being sold every week. 

Our Products
All of our merchandise are made of genuine precious metals. We offer a wide varieties of selection from Pure 925 Sterling Silver, Solid Gold to Plated Mixture. 


All Diamonds & Gemstones are 100% natural genuine stones unless stated as "LAB or CREATED" in each product page. We try our best to state each stone size and measurement as specific as possible and according to recent industry's estimates.
All product descriptions above shall be your best resources upon your purchase


*NOTE: Please keep in mind, 99.9% of all genuine natural gems will have their own unique microscopic birthmarks. Experienced jewelry buyers view flawless gemstone is a sign of counterfeit (Also depend on the person status & reputation) 

Secured Payment
JewelryRoom processes billions of dollars in payments each year, allowing us to continually perfect our anti-fraud protections.
One of our payment method uses an authentication and security protocol widely implemented in browsers and Web servers. Also knowns as combination of the Hypertext Transfer Protocol with the Secure Socket Layer with an encryption key length of 128-bits (the highest level commercially available)/Transport Layer Security protocol. 

Automatic Free Coverage
Buying from JewelryRoom, our customers will enjoy up to 30 days of our automatic free coverage (subject to a limit of up to $3,000 purchased price) on any newly acquired jewelry items. This provides peace of mind for spontaneous purchases.

This automatic free coverage will protect any unsatisfied product within 30 days for full refund and all restocking fees are being waived to $0. Just simply by contacting us. 

Courtesy Extended Coverage
15-25% Restocking fees applies to all return (Between 31 - 90 Days) Please note, although in this category of return can be negociated, JewelryRoom will not refund the original, return shipping cost, premium fees or any unauthorized service (such as certificate, jewelry insurance, etc)

*We reserve the right to refuse any refund in this section if our investigation team detected any potential fraud activities or buyer repeatedly taking advantage of product abusing or similar to this act. 


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Article Details
Views: 1031 Created on: Oct 26, 2015
Date updated: Oct 26, 2015

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